Shipping Policy
SHIPPING METHODS & CHARGES
Each order is made especially for you and will be shipped to the address you specified at the checkout process.
| Shipping Method | Shipping Time | Shipping Price | Carrier |
| Standard Shipping | 10-13 Business days | Free | DHL/USPS |
| Expedited Shipping | 5-8 Business days | $15 | FedEx |
| International Standard Shipping | 3-4 Weeks | Free | DHL |
Note:
- Each customer is responsible for any customs charges that may be applied to international shipments. Talisa Jewelry has no control over these charges and is not responsible for any actions taken by customs or delivery services.
- We are not responsible for any delays or additional fees incurred due to customs processing in your country. In the rare event that your order is lost in transit after it has been shipped, we are not liable for the loss. However, we will do our best to assist you in locating the package and resolving the issue with the carrier.
- Estimated shipping time frames does not account for delays caused by vendors or service and weather disruptions.
- The shipping time frames include production time.
- Shipping dates are based on business days and they do not include weekends and holidays.
US Shipping Information
Delivery time for Package Services is typically 2–9 days, except to destinations in Hawaii, Alaska, Puerto Rico, and APO/FPO addresses. Due to limited transportation availability, packages may take up to 3–5 weeks to reach Hawaii, Alaska, Puerto Rico, and U.S. Territories.
ADDRESS INFORMATION
It is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
Tracking Your Shipment
When your order ships, you will receive a Shipping email to the email address you supplied.
The Shipping email will provide you with information about the order, shipping date and tracking number.
If you created an account with us, you will be able to get the tracking information by logging into your account and visiting the My Account section.
If your order has not arrived within the estimated Shipping time, or you have additional questions regarding shipping, please contact our Customer Service.
Telephone Number: (646) 846-1810
Email: support@talisa.com
FedEx Expedited Shipment
According to FedEx policy, your package may require a signature for delivery. If you're not home to receive the package, FedEx may route your package to a nearby location for you to pick up.
You will be able to track your item at: FedEx® Tracking Page